Refund policy

You have a 30-day satisfaction guarantee from the day your order is placed. If you wish to return the item to us within the 30 days, you must contact us via info@reliefr.dk, or by phone: +45 70 60 46 48. It is important that you send the item within the 30 days if you wish to exercise your right of withdrawal.

RETURNS

You must pay for the package to be returned yourself, and you are liable if damage occurs during transport. This means that you bear the risk for the item from the time of delivery of the item until we have received it back.

When returning, you are responsible for ensuring that the item is properly packaged. To facilitate processing time, you are very welcome to include a copy of the order confirmation in the package.

If you wish to return the item to us, we can help with a label and we will then credit the shipping cost in your refund of the purchase amount. It costs 56kr. to use our return label. Write to us at info@reliefr.dk so that we can arrange your return label.

Validity of the return label

When you create a return via our returns portal and receive a return label, the label is valid for 7 days from the day it was created. If the label is not used within these 7 days, it expires and can no longer be used.

If your return label has expired and you are still within our 30 day satisfaction guarantee, you can contact us by email and receive a new return label.

If the satisfaction guarantee has expired, you cannot receive a new return label, and the item can no longer be returned. This does not limit your statutory right of withdrawal.

NOTE: Please do not send packages to the address unannounced, but instead contact our support at info@reliefr.dk for returns of products. We do not handle unannounced packages and only receive packages that are sent directly to the address via our return portal.

You cannot cancel by simply refusing receipt of the item without at the same time giving clear notice of this.

CANCELLATION BEFORE THE ORDER HAS BEEN PACKED

If you wish to cancel your order before we have packed it at our warehouse, you can easily do so via the link HERE.

REFUND

If you regret your purchase, you will of course receive the amount you have paid to us back. In the event of a depreciation for which you are liable, this will be deducted from the purchase amount. When exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs resulting from your choice of a delivery method other than the least expensive type of standard delivery that we offer), will be refunded without undue delay and no later than 14 days from the date on which we have received notice of your decision to exercise the right of withdrawal.

The refund will be made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.

DEPRECIATION

You are only liable for any reduction in the value of the item resulting from handling other than what is necessary to establish its nature, characteristics and functioning. Any deduction is based on the actual condition of the item when we receive it and corresponds to the actual reduction in value.

We recommend that you return the item in its original packaging. Missing or damaged packaging only leads to a deduction if it actually reduces the value of the item, and the deduction then corresponds to the actual reduction in value.